Samsung Electronics Co. Ltd., a global leader in digital media and digital convergence technologies, received the Middle East Government and Business Organizations’ award for Global Customer Care under the Electronics category for the second consecutive year. Under the patronage of Sheikh Maktoom Bin Hasher Al Maktoom, the award was presented to Mr. June Woo Lee, General Manager of Samsung Gulf Customer Satisfaction (GCS), in recognition of the division’s outstanding achievements and commitment to customer care service.
The ceremony was held in conjunction with the 9th GCC Government and Business Global Competitiveness Customer Care Strategy Development Conference, which took place in Dubai. The winners were selected through an evaluation process which was conducted by a panel of judges who rated companies on the basis of the quality of their customer service, professionalism, accessibility to customers, and presence of clearly defined customer service processes.
“We are honored to be recognized for our efforts in positioning service differentiation and customer excellence as our highest priority,” said Mr. June Woo Lee of Samsung. “At Samsung, customer anticipation is one of our main objectives which are why we are constantly seeking new and innovative ways to deliver differentiated services and ensuring the delivery of exceptional experiences to our customers”.
Mr. Sang Suk Roh, president of Samsung Levant said: “We are proud of receiving this award which reaffirms our unique position in servicing our customers. At Samsung, we are keen to give our customers quality services that meets their ambitions and exceeds their expectations. We emphasize that we will continue to develop our customer services and maintain the level of professionalism and efficiency.”
As a part of Samsung GCS’s mandate to enhance customer service levels in the region, a number of industry leading initiatives were implemented such as Samsung Free Service campaign. In 2009, Samsung launched the program to enable customers across the Middle East and Africa to repair their Samsung products for free. In addition, Samsung’s “Service on Wheel” vehicles were introduced in 2010 to offer services to customers in remote areas.
Organized by DataMix, the conference helps regional organizations and business excel and develop their customer service trends and offerings and provides a benchmark for the organizations through the best-practices service guidelines. The other winners for the 2011 awards were Abu Dhabi Municipality, Al Ain Municipality, King Saud University, Ministry of Labor, Dubai Airports, Saudi Telecom, Al Ain Farms and RTA (Dubai Roads and Transport Authority).
Ends
No comments:
Post a Comment